• CRO HANFA published a report on consumer complaints (takeover, insurance, etc..) it received during 2023.

Highlights

• In 2023 198 consumer complaints received, 32 (19%) more than in 2022, compared to annual average complaints received from 2016 to 2023 it equates to 16% increase.
• Complaints about domestic capital market rose slightly, significant proportion related to small shareholders of joint-stock company in connection with takeover share price.
• All complaints sent to CRO HANFA in 2023 have been processed and resolved, either by the regulator itself, or by forwarding to the appropriate competent institution.
• CRO HANFA analyzes causes of complaints received, an important tool for monitoring issues which contributes to its supervisory, educational and regulatory activities.