On 4 February 2019, the CZC Bank updated its FAQs on the MiFID II/MiFIR regime.
- On the form of complaints and complaint handling information to be provided to the CZC Bank pursuant to art. 26 (6) of implementing regulation No. 2017/565.
- Neither regulation 2017/565 nor the ESMA and EBA guidelines contain a method, form or deadline for informing the NCAs about complaints handling.
- CZC Bank will not require information to be sent on a regular basis, if necessary, the Czech National Bank will request information from the entities, individually.